How to create a customer account?
Click on the link “Login” or “My Europcar” on the homepage, login using your user ID and password and you can update your password and preferences.
How can we help you?
- Am I entitled to a free upgrade?
- An amount of 30€ was debited from my credit card, which I cannot assign. Whom can I contact?
- Are stations open on national, public or bank holidays?
- Are there cleaning costs for the rental car?
- At which locations is Europcar Premium Pick-up available?
- Can I add Europcar Premium Pick-up to my existing booking?
Frequently Asked Questions
Make the most of your trip! Find answers to the most commonly asked questions about electric vehicles.
- Am I entitled to a free upgrade?
- An amount of 30€ was debited from my credit card, which I cannot assign. Whom can I contact?
- Are stations open on national, public or bank holidays?
