Do you accept animals in your vehicles?
We do not allow any animals other than Assistance Dogs to be transported in our vehicles.
If you are traveling with an Assistance Dog we draw to your attention that we do not supply dog guards or any other form of animal restraint for our vehicles and you are therefore responsible at all times for the behavior and well-being of your dog.
This responsibility includes ensuring that the dog is suitably restrained at all times so that it remains safe; it does not distract the driver or cause risk or injury to you or any other passengers sharing the vehicle with you.
This responsibility includes ensuring that the dog is suitably restrained at all times so that it remains safe; it does not distract the driver or cause risk or injury to you or any other passengers sharing the vehicle with you.
Please note that we do not under any circumstances accept liability for damage suffered by the vehicle or for injury caused to the dog or to you or the driver or to any passengers as a result of your failure to keep the dog appropriately restrained and/or controlled. In addition you are required to return the vehicle to us in the same condition as it was at the start of the Hire Period (fair wear and tear excepted).
How can we help you?
- Am I entitled to a free upgrade?
- An amount of 30€ was debited from my credit card, which I cannot assign. Whom can I contact?
- Are stations open on national, public or bank holidays?
- Are there cleaning costs for the rental car?
- At which locations is Europcar Premium Pick-up available?
- Can I add Europcar Premium Pick-up to my existing booking?
Frequently Asked Questions
Make the most of your trip! Find answers to the most commonly asked questions about electric vehicles.
- Am I entitled to a free upgrade?
- An amount of 30€ was debited from my credit card, which I cannot assign. Whom can I contact?
- Are stations open on national, public or bank holidays?
