An amount of 30€ was debited from my credit card, which I cannot assign. Whom can I contact?
Please click here and use the contact form “After Rental”/Nach der Miete – “Penalty Ticket / Strafzettel”.
Please provide your rental agreement number and/or reservation number there. An invoice will then be sent to you immediately.
How can we help you?
- Am I entitled to a free upgrade?
- An amount of 30€ was debited from my credit card, which I cannot assign. Whom can I contact?
- Are stations open on national, public or bank holidays?
- Are there cleaning costs for the rental car?
- At which locations is Europcar Premium Pick-up available?
- Can I add Europcar Premium Pick-up to my existing booking?
Frequently Asked Questions
Make the most of your trip! Find answers to the most commonly asked questions about electric vehicles.
- Am I entitled to a free upgrade?
- An amount of 30€ was debited from my credit card, which I cannot assign. Whom can I contact?
- Are stations open on national, public or bank holidays?
