Frequently Asked Questions
Make the most of your trip! Find answers to the most commonly asked questions about electric vehicles.
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Find your answer in no time!
- Am I entitled to a free upgrade?
- An amount of 30€ was debited from my credit card, which I cannot assign. Whom can I contact?
- Are stations open on national, public or bank holidays?
- Are there cleaning costs for the rental car?
- At which locations is Europcar Premium Pick-up available?
- Can I add Europcar Premium Pick-up to my existing booking?
FAQs by vehicle
Do you have a question about your specific vehicle?
VW iD.5
Renault SCENIC EV
POLESTAR 2
MICROLINO
DS3 Crossback E Tense
Cupra BORN
MG Marvel R
MG 5
MG 4
Mercedes-Benz EQE
Mercedes-Benz EQB
Mercedes-Benz EQA
Fiat 600e
VW iD.4
Opel MOKKA-e
Peugeot E-2008
Jeep Avenger BEV
