Am I entitled to a free upgrade?
Executive status members are eligible for a basic vehicle upgrade . Members with Elite and Elite VIP status are entitled to a vehicle upgrade of two categories .*
In exceptional cases, we may not have the appropriate vehicles available for such a free upgrade. This is particularly common with bookings in higher categories. The guide for our vehicle categories (rental car categories) can be found here .
*Free upgrade does not apply to van and truck rentals, free weekend rentals, and rentals longer than 14 days. The upgrade is based on availability.
How can we help you?
- Am I entitled to a free upgrade?
- An amount of 30€ was debited from my credit card, which I cannot assign. Whom can I contact?
- Are stations open on national, public or bank holidays?
- Are there cleaning costs for the rental car?
- At which locations is Europcar Premium Pick-up available?
- Can I add Europcar Premium Pick-up to my existing booking?
Frequently Asked Questions
Make the most of your trip! Find answers to the most commonly asked questions about electric vehicles.
- Am I entitled to a free upgrade?
- An amount of 30€ was debited from my credit card, which I cannot assign. Whom can I contact?
- Are stations open on national, public or bank holidays?
